FAQs

We provide onsite support throughout the NJ, NY, PA Metro area. This includes all of NJ, Southern NY and Eastern PA. We can provide hardware repair and maintenance, hardware installs and upgrades, software upgrades, repairs and troubleshooting. We provide support and service nationwide for those of our services that don't require onsite visits. This includes software development, maintenance and support, remote help desk and support & ERP and Accounting Systems support.
A partial list of the systems we support includes:
1. SAP Business One
2. SAGE MAS 200 and similar
3. Microsoft Navision
4. Accountmate LAN and SQL
5. Sage Pro (formerly SBT)
6. QuickBooks - all versions
In the CRM arena we support: 1. SugarCRM 2. SuiteCRM 3. Zoho 3. Act 4. Goldmine 5. Many Others
A number of years ago, most IT Support Services were provided according to what is commonly referred to as the "break-fix" model. This means that service is provided on an as needed basis, "on-demand" when the customer requires it. For example, if your hard drive fails on the break fix model, a technician comes out and repairs or replaces it based upon an hourly fee. With "Managed Services" on the other hand, the customer signs on for a monthly fee that covers a fixed set of services. Typically a Managed Service Support Contract would cover "Remote Systems Monitoring and Management", an agreed upon number of Help Desk Hours, Backup & Disaster Recovery. Today, "Managed Services" arrangements are more prevalent and have many advantages. IT Service Group provides both types of service - both break-fix and managed service. However there are many advantages to the Managed Service model. If you would like to learn more about this, please call us at 1-877-894-4196