We are seeking a Level 2 or higher MSP Support Technician to provide remote support and occasional onsite support to our clients. The technician will be responsible for managing alert notifications from our MSP platform, diagnosing and resolving those tickets. You should be able to prioritize technical issues, manage assigned tasks, document time spent and resolutions. You should have good customer service and communication skills, and be organized and able to hand multi-tasking.
PREFERRED SKILLS AND EXPERIENCE INCLUDE:
3-5 years of IT Support experience Microsoft Certifications and or other vendor certifications such as Cisco, Sonicwall College degree in a computer-related field Ability to manage client account information and documentation within business systems Ability to troubleshoot hardware/software issues, break/fix tasks, receiving and acknowledging client calls/emails Ability to install, upgrade and troubleshoot Windows 7 through Windows 10 operating systems in domain and workgroup environments including user/PC migrations, applications and hardware replacement/troubleshooting Experience with wired/wireless networks and basic networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP Strong skills in installing, activating and troubleshooting Office software suite including Outlook configurations and migrations of Exchange accounts Experience with managing Windows Server 2008/2012/2016 including Active Directory, Network Drives, Folder Permissions and shared printers Virtualization experience with Hyper-V or VMWare Experience with configuring/troubleshooting VPN and RDP services and other remote solutions
ADDITIONAL SKILLS/EXPERIENCE FOR IDEAL CANDIDATE:
Public Clouds like AWS and Azure
Managed Services Platform
Office 365 Exchange Online
Backup and recovery solutions such as cloud backup, Windows backup, replication, virtual machine backup
Networking, Routing, DNS, Firewalls and security
For now this a part time role either w2, 1099, or corp-to-corp, but may grow into a full time position. 70 to 80% of the work, approximately, can be done offsite, but there may be some travel to client sites in the NY/NJ Metro area. Candidates local to NJ are preferred.
Please submit a cover letter along with your resume. Include your recent salary history and/or hourly rate.